ImPrint & ImPrint Delivery
Terms & Conditions

Effective Date: April 30, 2025

1. Introduction

Welcome to ImPrint and ImPrint Delivery mobile applications (“App”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of the ImPrint mobile applications and services, including placing print and book orders, uploading files, and using delivery services.

By accessing or using the App, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the App.

2. Eligibility

To use the App, you must:

• Be at least 18 years old, or

• Have permission from a parent or legal guardian

You agree that all information you provide is accurate and complete.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.

• You are responsible for all activities that occur under your account.

• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Orders & Services

A. Print & Book Orders

• Orders are placed through the App by uploading files and selecting print specifications.

• Once an order is confirmed, it cannot be modified unless explicitly allowed by customer support.

B. File Responsibility

• You confirm that you own the rights to the files you upload or have permission to use them.

• You agree not to upload content that is illegal, offensive, copyrighted without permission, or violates third-party rights.

5. Pricing & Payments

• Prices displayed in the App include applicable fees and taxes unless stated otherwise.

• Payments are processed through secure third-party payment providers.

• We do not store your payment card details.

If payment fails or is reversed, we reserve the right to cancel the order.

6. Delivery Terms

• Delivery times are estimates and may vary due to location, workload, or external factors.

• You are responsible for providing accurate delivery information.

• Failed deliveries caused by incorrect address details may result in additional fees.

7. Cancellations & Refunds

• Orders may only be canceled before printing starts.

• Printed or processed orders are non-refundable, except in cases of defects or errors caused by us.

• Refund decisions are at our sole discretion.

8. Intellectual Property

• All content, logos, designs, and trademarks used in the App belong to ImPrint or its licensors.

• You may not copy, modify, distribute, or exploit any App content without written permission.

9. App Usage Restrictions

You agree not to:

• Misuse the App or interfere with its functionality

• Attempt unauthorized access to systems or data

• Upload malicious files or viruses

• Use the App for unlawful purposes

10. Limitation of Liability

To the maximum extent permitted by law:

• ImPrint shall not be liable for indirect, incidental, or consequential damages

• We are not responsible for data loss beyond our stated file retention period

• Our total liability shall not exceed the amount paid for the related order

11. Termination

We may suspend or terminate your access to the App at any time if:

• You violate these Terms

• We are required to do so by law

• Continued use poses risk to the platform or other users

12. Privacy

Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data and uploaded files.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.
Any changes will be effective once posted in the App with an updated effective date.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us through the App or our official support channels.