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Refund policy

ImPrint & ImPrint Delivery

Refund Policy

Effective Date: April 30, 2025

1. Overview

At ImPrint, customer satisfaction is important to us.
This Refund Policy explains when refunds are available for print and book orders placed through the ImPrint and ImPrint Delivery mobile applications.

By placing an order through the App, you agree to this Refund Policy.

2. Eligibility for Refunds

Refunds may be issued only in the following cases:

  • Printing defects or quality issues caused by ImPrint

  • Incorrect order fulfillment (wrong item, specifications, or quantity)

  • Order canceled before printing or processing has started

  • Order not delivered due to an error caused by ImPrint or its delivery partners

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Orders that have already been printed or processed

  • Errors in uploaded files (spelling, design, formatting, resolution)

  • Change of mind after order confirmation

  • Incorrect delivery details provided by the customer

  • Delays caused by external factors beyond our control

  • Orders successfully delivered and accepted

4. File Responsibility

Customers are responsible for reviewing uploaded files before confirming orders.
ImPrint is not responsible for content errors contained within customer-provided files.

5. Refund Request Process

To request a refund:

  1. Contact customer support through the App

  2. Provide your order number and reason for the request

  3. Attach photos or evidence if the issue relates to print quality or delivery problems

All refund requests must be submitted within 48 hours of order delivery.

6. Refund Approval

  • Refunds are reviewed on a case-by-case basis

  • Approval or rejection will be communicated via the App or email

  • ImPrint reserves the right to approve or deny refund requests at its discretion

7. Refund Method & Timing

  • Approved refunds will be issued to the original payment method

  • Processing time depends on the payment provider and may take 5–14 business days

  • Any transaction fees charged by third-party payment providers are non-refundable

8. Partial Refunds

In some cases, a partial refund may be issued, such as:

  • Minor defects that do not prevent product use

  • Partial order fulfillment

9. Order Cancellations

  • Orders can only be canceled before printing begins

  • Once printing or processing starts, cancellations are not allowed

10. Changes to This Refund Policy

We may update this Refund Policy from time to time.
Any changes will be posted in the App with an updated effective date.

11. Contact Us

For refund-related questions or requests, please contact customer support through the ImPrint App.