ImPrint & ImPrint Delivery

Shipping Policy

Effective Date: April 30, 2025

1. Overview

This Shipping Policy explains how delivery services work for orders placed through the ImPrint and ImPrint Delivery mobile applications.

By placing an order through the App, you agree to this Shipping Policy.

2. Delivery Coverage

• ImPrint provides delivery within supported service areas only.

• Delivery availability may vary based on location and operational capacity.

• Orders placed outside supported areas may be canceled and refunded.

3. Delivery Timeframes

• Estimated delivery times are displayed during checkout.

• Delivery times are estimates only and may vary due to:

  • Order volume

  • Printing or processing time

  • Traffic or weather conditions

  • Public holidays or force majeure events

ImPrint does not guarantee exact delivery times.

4. Shipping Fees

• Shipping or delivery fees (if applicable) are clearly displayed before order confirmation.

• Fees may vary based on:

  • Delivery location

  • Order size or weight

  • Delivery method

Shipping fees are non-refundable, except when delivery fails due to an error caused by ImPrint.

5. Delivery Process

• Orders are delivered to the address provided by the customer.

• You are responsible for ensuring the accuracy of delivery details.

• Proof of delivery may be required upon receipt.

6. Failed or Missed Deliveries

A delivery may be considered failed if:

• Incorrect or incomplete address details are provided

• The recipient is unavailable at the delivery location

• The recipient refuses to accept the order

In such cases:

• Additional delivery attempts may incur extra fees

• Orders may be returned or disposed of without refund

7. Order Tracking

• Order status and delivery updates are available through the App.

• Tracking information is provided where applicable.

8. Delays & Force Majeure

ImPrint is not responsible for delays caused by circumstances beyond reasonable control, including:

• Natural disasters

• Government actions

• Network outages

• Strikes or transportation disruptions

9. Damaged or Lost Orders

• If an order is damaged during delivery, contact customer support within 48 hours of receipt.

• If an order is lost due to an error caused by ImPrint or its delivery partners, a replacement or refund may be issued.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.
Any changes will be posted in the App with an updated effective date.

11. Contact Us

For shipping or delivery-related inquiries, please contact customer support through the ImPrint App.