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Shipping policy

Imprint & Imprint Delivery

Shipping Policy

Effective Date: Feb 1, 2026

1. Overview

·         This Shipping Policy explains how delivery services work for orders placed through the Imprint and Imprint Delivery mobile applications.

·         By placing an order through the App, you agree to this Shipping Policy.

2. Delivery Coverage

  • Imprint provides delivery within supported service areas only.
  • Delivery availability may vary based on location and operational capacity.
  • Orders placed outside supported areas may be canceled and refunded.

3. Delivery Timeframes

  • Estimated delivery times are displayed during checkout.
  • Delivery times are estimates only and may vary due to:
    • Order volume.
    • Printing or processing time.
    • Traffic or weather conditions.
    • Public holidays or force majeure events.

Imprint does not guarantee exact delivery times.

4. Shipping Fees

  • Shipping or delivery fees (if applicable) are clearly displayed before order confirmation.
  • Fees may vary based on:
    • Delivery location.
    • Order size or weight.
    • Delivery method.

Shipping fees are non-refundable, except when delivery fails due to an error caused by Imprint.

5. Delivery Process

  • Orders are delivered to the address provided by the customer.
  • You are responsible for ensuring the accuracy of delivery details.
  • Proof of delivery may be required upon receipt.

 

6. Failed or Missed Deliveries

A delivery may be considered failed if:

  • Incorrect or incomplete address details are provided.
  • The recipient is unavailable at the delivery location.
  • The recipient refuses to accept the order.

In such cases:

  • Additional delivery attempts may incur extra fees.
  • Orders may be returned or disposed of without refund.

7. Order Tracking

  • Order status and delivery updates are available through the App.
  • Tracking information is provided where applicable.

8. Delays & Force Majeure

Imprint is not responsible for delays caused by circumstances beyond reasonable control, including:

  • Natural disasters.
  • Government actions.
  • Network outages.
  • Strikes or transportation disruptions.

9. Damaged or Lost Orders

  • If an order is damaged during delivery, contact customer support within 24 hours of receipt.
  • If an order is lost due to an error caused by Imprint or its delivery partners, a replacement or refund may be issued.

10. Changes to This Shipping Policy

·         We may update this Shipping Policy from time to time.

·         Any changes will be posted in the App with an updated effective date.

 

 

 

 

11. Contact Us

For shipping or delivery-related inquiries, please contact customer support through the Imprint App or through the below data.

·         Working hours All week days Form (8AM To 10PM) except Fridays and Official holidays.

·         Email address: centerimprint@gmail.com

·         Cell Phone No. / WhatsApp: 01116463338 – 0100001257 -01114333895

·         Address: 9 Mahmoud Fahmy ST. Manial El Roda – Cairo.